IGNITEXL™ 5 YEAR LIMITED
WARRANTY
Section 1 Products to which this Limited Warranty Applies
This Limited Warranty applies to your newly
purchased Dimplex Electric Fireplace with
Model Numbers XLF50, XLF60, XLF74, and
XLF100
This Limited Warranty applies only to
purchases made in any province of Canada
except for Yukon Territory, Nunavut, or
Northwest Territories or in any of the
50 States of the USA and the District of
Columbia except for Hawaii and Alaska.
This Limited Warranty applies to the original
purchaser of the product only and is not
transferable.
Section 2 Products excluded from this
Limited Warranty
Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii,
or Alaska are not covered by this Limited
Warranty. Products purchased in these
States, Provinces, or Territories are sold
AS IS without Warranty or condition of
any kind including, without limitation,
any implied warranties or conditions of
merchantability or fitness for a particular
purpose. The entire risk of as to the quality
and performance of the products is with
the purchaser. In the event of a defect the
purchaser assumes the entire cost of all
necessary servicing or repair
Section 3 What this Limited Warranty
covers and for How Long
IgniteXL™ products XLF50, XLF60, XLF74,
and XLF100 excluding trims and accessory
packages are covered by this Limited
Warranty, have been tested and inspected
prior to shipment and, subject to the
provisions of this Warranty, Glen Dimplex
Americas Ltd. (herein called Glen Dimplex
Americas) warrants such products to be free
from defects in material and workmanship
for a period of 5 years from the date of
the first purchase of such products. 5-year
Limited Warranty entitles the purchaser
to On-site or In-home Warranty Services.
Accordingly, Glen Dimplex Americas will be
responsible for all labor and transportation
associated with repairing or replacing the
product or part. Exceptions to this are
outlined in Section 5. Some jurisdictions do
not allow limitations on how long an implied
Warranty lasts, so the above limitation may
not apply to the purchaser.
Section 4 What this Limited Warranty
Does Not Cover
This Limited Warranty does not apply
to products that have been repaired
(except by Glen Dimplex Americas or its
authorized service representatives) or
otherwise altered. This Limited Warranty
does further not apply to defects resulting
from misuse, abuse, accident, neglect,
incorrect installation, improper maintenance
or handling, or operation with an incorrect
power source.
Section 5 How to notify us of a Warranty
Concern
Defects must be brought to the attention of
Dimplex Customer Service online at
dimplex.com/en/contact_us or by telephone
at 1-888-346-7539. Please have proof
of purchase, catalogue/model and serial
numbers available for representatives to
assist. **Limited In-home Warranty Services
require proof of purchase.
In the event a product or part covered
by this Limited Warranty is proven to be
defective in material or workmanship during
(i) the 5-year Limited Warranty period for
products outlined in Section 1, you have the
following rights:
Glen Dimplex Americas will in its sole
discretion either repair or replace such
defective product or part without charge.
If Glen Dimplex Americas is unable to
repair or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of
repair or replacement, choose to refund
the purchase price for such product or
part.
• Limited Warranty service will be performed
solely by dealers or service agents of Glen
Dimplex Americas authorized to provide
Limited Warranty services.
This 5-year Limited Warranty entitles
the purchaser to On-site or In-home
Warranty services. Accordingly, Glen
Dimplex Americas will be responsible for
all labor and transportation associated with
repairing or replacing the product or part
except as follows: (i) charges which may
be levied for travel costs incurred to travel
to the purchaser’s site where the product
is located if the purchaser’s site is beyond
30 miles (48 km) from the closest service
depot of Glen Dimplex Americas dealer
or service agent; and (ii) the purchaser
is solely responsible for providing clear
access to all serviceable parts of the
product.
Glen Dimplex Americas will not be
responsible for, and this Limited Warranty
shall not include, any expense incurred
for installation or removal of the surrounds
(mantels) or trims or any part thereof
(or any replacement product or part)
including, without limitation, all shipping
costs and transportation costs to and from
the authorized dealer’s or service agent’s
place of business and all labor costs.
Such costs shall be the purchaser’s sole
responsibility.
Section 6 When Glen Dimplex Americas
and its Dealers and Service Agents are
not Liable
IN NO EVENT WILL GLEN DIMPLEX
AMERICAS, OR ITS DIRECTORS,
OFFICERS, OR AGENTS, BE LIABLE
TO THE PURCHASER OR ANY THIRD
PARTY. WHETHER IN CONTRACT, IN
TORT, OR ON ANY OTHER BASIS, FOR
ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, CONSEQUENTIAL, OR
INCIDENTAL LOSS, COST, OR DAMAGE
ARISING OUT OF OR IN CONNECTION
WITH THE SALE, MAINTENANCE, USE,
OR INABILITY TO USE THE PRODUCT,
EVEN IF GLEN DIMPLEX AMERICAS
OR ITS DIRECTORS, OFFICERS, OR
AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL
GLEN DIMPLEX AMERICAS, OR ITS
OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE
PRODUCT. SOME JURISDICTIONS
DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO THE PURCHASER.
How State and Provincial law(s) apply
This Limited Warranty gives you specific
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for the
Sale of Goods shall not apply to this Limited
Warranty or the sale of products covered by
this Limited Warranty
