Necessories Grand Outdoor Fireplace

1 Year Warranty

Patio Comfort heaters are warranted against any defects in parts for a period of 1 year from the date of purchase with original purchase receipt. We will warranty against structural defects all external stainless steel components (posts, bases, & decorative covers) for 5 Years from date of purchase.

This ONE YEAR Consumer warranty is only applicable for consumer or residential applications. We offer a 120 day warranty protection for heaters that are used in a commercial or rental application. Commercial warranty does NOT cover emitters, ignition, or burners) or component failure caused by abuse, transportation, or misuse.

This warranty is valid from the original date of purchase and is transferable. Please keep your original sales receipt or invoice. Proof of purchase is required to obtain warranty replacement. Patio Comfort retail dealers or distributors do NOT have the authority to modify, alter, or in any way change the product or the terms and conditions of this warranty.

We will NOT cover the following:

• Freight charges to our facility in Irvine, California (We will pay all return freight costs)
• Assembly or installation costs
• Improper assembly or improper hook-up
• Damage or repairs that result from spiders or other insect nesting
• Damage due to weather conditions or lack of proper maintenance and cleaning
• Normal maintenance or burner adjustments
• Cleaning or period general maintenance
• Shipping or freight damage
• Service provided by an unauthorized agency or service person
• Overtime, weekends, and holidays
• Service visits to correct improper assembly or installation.
• Damages caused by abuse, accident, acts of nature, vandalism, transportation, or alteration
• We will not repair rented heaters that have been repurchased for residential use
• We will not cover normal wear and tear such as discoloration to the finish, scratches, chips, abrasion, or fading from exposure to sunlight or other atmospheric conditions.