Refund and Returns Policy

At Woodpellet Stove Shop, we prioritize your satisfaction and aim to provide an exceptional shopping experience. Here are the details of our Refund and Returns Policy:

Returns:

• We accept returns within 30 days of the delivery date for eligible products.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Initiating a Return:

• To initiate a return, please contact our customer service team within 3 to 7 days of receiving the product.
• Our team will guide you through the return process, providing instructions on where to send the item.

Refunds:

• Upon receipt and inspection of the returned item, we will notify you regarding the approval or rejection of your refund.
• If approved, the refund will be processed to the original method of payment within 7 to 21 business days.

Non-Returnable Items:

• Some items are not eligible for return due to hygiene or safety reasons. These include opened bottles or products with a broken seal.

Damaged or Defective Items:

• In the case of receiving a damaged or defective item, please contact us immediately. We will replace the item or offer a refund, as per your preference.

Shipping Costs:

• Customers are responsible for return shipping costs, except in cases of damaged or defective items.

Contact Us: For any inquiries or assistance regarding refunds and returns, please reach out to our customer support team through the live chat section on our website or contact our support department at: support@woodpelletstoveshop.com  if questions related to refunds and returns.